A Restored Historic North Norfolk Farm House

Things to know

PAYMENT TERMS

We take full payment for all courses and events upon booking. Should you wish to make an amendment or cancelation of a booking, please do so at least 72 hours prior to arrival. If we are able to fill your place, you will receive a full refund. If we are unable to fill your place, you will receive a 50 per cent refund.

If cancellations are made after 72 hours the stipulation will be that if we are able to fill your place, you will receive a full credit towards a future course or event. However, if we are unable to fill your place, no refund will be available. 

CANCELLATION POLICY

In the unlikely event of cancellation by ourselves, we undertake to provide a suitable alternative within a reasonable period of time. If this is not possible we undertake to make an immediate full refund for course fees.

Customers cancelling due to Covid-19 travel restrictions will be offered a full refund.

COVID

If we are unable to fulfil your booking due to government restrictions as a result of COVID – 19 we would kindly encourage you to rebook your course or event with us or should you wish, we will refund your money in full.

GUARANTEE POLICY

We take full prepayment for our courses and events in Hunters Academy of Food.

CHECK-IN & START TIMES

We do advise arriving at least 20 minutes early for a course or event so that you are fresh and ready to start the session on time. Checking in and welcoming you will usually take approximately five to ten minutes.

BOOKING CHANGES

Rates are subject to change and we reserve the right to change your course or event should we need to, with assurances that you will not be moved to a new session that is below the standard of your original booking.

YOUR SPECIAL THINGS

We regret that we cannot be responsible for any loss of damage to personal items during your visit. We therefore recommend that valuables are not left unattended.

VILLAGE LIFE

Helhoughton is a quiet Norfolk village and we would ask all our guests and visitors to be respectful of our neighbours, especially late at night.

SMOKING

Smoking is strictly prohibited in all internal parts of Home Farm House

DAMAGES

In the event of any damage or loss to the contents of your room, including stains to any of the soft furnishings, carpets and rugs, we reserve the right to charge the credit or debit card used to book your reservation with either the full cost of repairing/cleaning such item(s) or, if this is not possible, the replacement cost with new.

PARKING

Free parking is available upon the shingle courtyard in the designated spaces. Alternative parking is on the quiet village main street just outside Home Farm House on the opposite side of the road.

Add we do not accept any liability for damage on the grounds of Home Farm House, and within Hunters Academy of Food

WI-FI

Free Wi-Fi is available throughout the property.

MOBILE PHONE COVERAGE

North Norfolk is a rural location where coverage is, at times, unreliable. We hope that the peaceful environment at Home Farm House and Hunters Academy of Food will encourage you to turn your phone off.

SHINGLE DRIVE

Please be aware that there are shingle drives and walkways throughout the premises; this may affect persons with impaired mobility and guests in high heels.